Refund Policy
This Refund Policy describes the terms and conditions for returns, exchanges, and refunds for purchases made through the official It Is Good online store. By placing an order, you agree to the procedures, limitations, and timelines outlined below.
1. General Overview
At It Is Good, we carefully design, inspect, and package every product before shipment. While we hope your order is exactly what you expected, we understand that returns may sometimes be needed.
This policy explains your rights and responsibilities when requesting a refund or exchange. Our team reviews all return requests to ensure they meet policy requirements.
2. Return Eligibility
To qualify for a return or exchange:
• The product must have been purchased directly from the It Is Good online store.
• The item must be in new, unused condition with all original tags, packaging, and protective materials intact.
• Return requests must be made within fourteen calendar days of verified delivery.
• All returns must be approved by our support team before shipping the item back.
Items returned in used condition or outside the eligibility period may not qualify for a refund or exchange.
3. Jewelry Returns
Jewelry may be returned or exchanged only if:
• It is unworn and free from visible damage, wear, or alteration.
• It is returned in the original packaging, including provided pouches or boxes.
• Any tamper seals or product tags remain attached.
Due to hygiene and quality standards, jewelry that appears worn or handled beyond basic inspection cannot be accepted.
4. Non Returnable Items
The following items cannot be returned:
• Gift cards
• Digital or downloadable items
• Clearance merchandise or items labeled as final sale
5. Return Process
To begin a return, email our support team at Support@itisgood.com with your name, order number, and the reason for your request.
Unauthorized or unapproved returns may not be processed.
Please package items securely to prevent damage during transit.
6. Return Shipping
Unless the product arrived damaged, defective, or incorrect due to our error:
• The customer is responsible for all return shipping costs.
• We recommend using a trackable service and keeping proof of shipment.
• It Is Good is not responsible for items lost during return transit.
7. Refund Processing
Once your return is received and inspected, we will notify you of its approval status.
Approved refunds:
• Are issued to the original payment method
• Typically take five to ten business days to appear
• Do not include original shipping costs unless the return resulted from our error
If your order qualified for promotional free shipping, the actual shipping cost may be deducted from the refund.
8. Exchanges
If you would like to exchange an item for a different size or design, contact Support@itisgood.com to confirm availability.
Exchanges are processed as a new order after the original item is returned and approved.
9. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
• Notify us within three business days of delivery
• Email Support@itisgood.com
• Include photos, a description of the issue, and your order number
We may request that the item be returned before issuing a replacement or refund. Verified defective items will be replaced at no cost to you.
10. Sale Items
Sale items may only be returned if defective upon arrival.
Final sale items cannot be returned or exchanged under any circumstances.
11. Policy Changes
It Is Good may update this Refund Policy at any time without prior notice. The latest version will always be available on our website.
Continued site use or new purchases after an update signify acceptance of the revised terms.
12. Contact Information
For questions or help with a return or exchange, contact our team at: