Frequently Asked Questions
General
How can I contact customer support?
Email us at support@itisgood.com and include your order number if you have one. Our team responds Monday through Friday during standard business hours.
Do you offer price adjustments when an item goes on sale?
As a small faith based business with limited margins, we are unable to offer retroactive price adjustments.
Do you restock out of stock items?
We work hard to bring back our best designs but cannot guarantee restocks for every item. If you see Notify me when available on a product page, you can sign up for updates.
Shopping and Payment
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and Shop Pay.
Can I use more than one discount or coupon code?
Only one coupon code can be applied per order at checkout.
I forgot to apply a discount code during checkout. Can I still apply it?
Once your order is placed, we cannot apply a coupon code retroactively. Please reach out as soon as possible if you believe an error occurred.
Shipping and Delivery
Where do you ship?
We currently ship to addresses within the United States only.
How long does it take for my order to be processed and shipped?
We work hard to process all orders within twenty four to seventy two business hours. However, because many items require handcrafted preparation, some orders may take up to one full week to be completed before shipment. Once your order ships, you will receive a confirmation email with tracking information. All orders are shipped within the United States using USPS.
Will I receive tracking information for my order?
Yes. Once your order ships, you will receive an email containing tracking details.
Returns and Exchanges
What is your return and exchange policy?
At this time, returns and exchanges are handled on a case by case basis. Please contact us before sending any items back.
How do I initiate a return or exchange?
Email support@itisgood.com with your name, order number, and the items you wish to return or exchange. A team member will respond with next steps.
What if my package arrives damaged or I receive the wrong item?
If an item is damaged or incorrect, please send photographs along with your order number to support@itisgood.com We will do our best to correct the issue promptly.